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Frequently Asked Questions

Find answers to common questions about Riva's services, security, and compliance.

To safeguard your business and transactions from potential fraud:

Never share your login credentials or authentication details with anyone claiming to represent Riva
Regularly review your transaction history and payment activity for any unauthorised transfers
Use multi-factor authentication (MFA) on your Riva account for enhanced security
Be vigilant against phishing attempts; Riva will never request sensitive payment details or passwords via email or phone
Verify beneficiary details carefully before initiating any cross-border payments

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Frequently Asked Questions

How can I protect myself from fraud while using Riva?

What should I do if I suspect fraudulent activity?

What is open banking and how does it benefit my business?

Is my business data safe with open banking?

How can I initiate an AIS or PIS request?

What is Strong Customer Authentication (SCA) and why is it required?

How does SCA impact my payment experience with Riva?

How can I submit a complaint?

What happens after I file a complaint?

What is Confirmation of Payee (CoP)?

How Does CoP Work?

What if the information provided by the CoP service is wrong?

What is online fraud?

What is payment fraud?

What is APP fraud and how do I avoid it?

What are the most common types of payment fraud?

What are the most common types of scams?

How can I protect myself from fraud?

What is contactless card fraud, and how can I prevent it?

What is phishing?

What is two-Factor Authentication (2FA)?

What should I do if I suspect fraud on my account?

What should I do if my card is lost or stolen?

What should I do if I am a victim of fraud or cybercrime?

Where can I find more information about fraud prevention?

Do the APP Fraud Reimbursement Rules apply to my account?

What is Verification of Payee (VoP)?

What happens if the name and IBAN match?

What if the name and IBAN do not match?

What if the name is a close match?

What if the system cannot verify the payee name?

Can I make payments to joint accounts?

Experiencing problems to receiving SEPA payments.

How can I ensure I receive payments correctly?

Is VoP mandatory?

When is VoP triggered?

What should I do if I accidentally send money to the wrong account?

What are signs of fraud I should watch for?

What are some of the telltale signs of Fraud?

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